FAQ - Kiddura
Here are the answers to the most frequently asked questions to help you better understand our products and services. At Kiddura, we are committed to providing high-quality onesies for your baby's comfort and well-being.
1. What are the benefits of Kiddura onesies?
Answer:
Our onesies are made from Duraluxe™, a soft, breathable, and hypoallergenic fabric composed of 95% bamboo and 5% spandex for added flexibility. They are designed to offer your baby comfort and softness while being gentle on sensitive skin.
2. Why did you choose bamboo as the main material?
Answer:
Bamboo is naturally soft, breathable, and hypoallergenic, making it ideal for delicate baby skin, reducing the risk of irritation. It’s also eco-friendly, being a renewable resource that grows quickly and requires less water and pesticides compared to other materials.
3. At what age can I use a Kiddura onesie for my baby?
Answer:
Our onesies come in various sizes, starting from newborn up to approximately 3 years old. You’ll find detailed size charts for each product to help you choose the right size for your baby.
4. Are the onesies easy to use for parents?
Answer:
Yes, they are designed with parents in mind. The zipper system is convenient and fast, allowing you to change your baby's diaper, even in the middle of the night, without waking them up.
5. Are Kiddura onesies suitable for all seasons?
Answer:
Our onesies are lightweight, making them perfect for warmer months, but they can also be worn under a pajama or blanket for added warmth in winter. For colder temperatures, we recommend adding an extra layer to keep your baby cozy.
6. How do I care for my Kiddura onesie?
Answer:
We recommend washing your onesie at 30°C to preserve the fabric's softness. Avoid tumble drying to prevent shrinkage. Bamboo is durable, but gentle care ensures it stays soft and comfortable for longer.
7. Can I return a onesie if it doesn’t fit?
Answer:
Yes, you have 14 days from the date of delivery to return products, as long as they are in their original, unworn, and unwashed condition. For more details, please refer to our Return Policy.
8. Are Kiddura products eco-friendly?
Answer:
Yes, we prioritize eco-friendly materials like bamboo, which are gentle on your baby’s skin and the planet. Bamboo is a renewable, low-impact resource that helps us reduce our environmental footprint.
9. How long does it take to receive my order?
Answer:
Delivery times vary based on the option chosen:
- Standard delivery: 5 to 7 business days
- Express delivery: 2 to 3 business days
Shipping fees will be displayed at checkout. You’ll also receive a tracking number once your order is shipped.
10. What payment methods do you accept on your website?
Answer:
We accept payments via credit card (Visa, MasterCard, etc.) and secure payment platforms like PayPal. Your information is processed securely to ensure peace of mind during your transaction.
11. Do you offer promotions or discounts?
Answer:
Yes, we regularly offer promotions and discounts. Subscribe to our newsletter to be the first to know about special offers, product launches, and exclusive discount codes.
12. Where are Kiddura onesies made?
Answer:
Our onesies are carefully manufactured in Europe. We ensure that each product meets high quality and safety standards while using eco-friendly materials.
If you have any further questions or concerns, please feel free to contact us at contact@kiddura.com. We are here to help every step of the way!
Thank you for choosing Kiddura, for your baby’s comfort and well-being. L